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Contact
The best way to contact Anne is by email:
anne@annemade-jewelry.com
Payment
 I offer PayPal confidently as a way for you to shop
securely online. To
pay by credit card through PayPal you
do not need to have a PayPal account.
To
pay with a check or a money order,
email me with the items you'd like and I will
send you the necessary information. Your order will be shipped or ready for local
pickup after your payment has cleared.
Items that ship to Virginia addresses are subject to 5%
sales tax.
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Shipping & Handling
Jewelry that appears on this website is available for shipment upon receipt
of payment. Shipping First Class to addresses within the United States is
complimentary. If you wish to upgrade to USPS Priority Mail, please click
the following button.
If you need me
to send your order to an address outside the United States, please click the
following button.
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Returns & Exchanges
If you realize that your order isn't quite what you expected, you
are welcome
to exchange it for store credit. I am willing to
accept exchanges if items are returned to me in the original condition in a
bubble-wrap mailer within 30 days of receipt. Please let me know which
item you would like in exchange so I can put it on hold for you. I do not
accept returns or exchanges on special orders or items purchased in person (at
shows or parties) unless I made a mistake or the item is defective upon receipt.
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Repairs
I do what I can to make jewelry
that is durable for normal use, but keep in mind that jewelry should be handled
with care. Strung bracelets can be "loved to pieces" if they are worn a
lot, so restringing is part of the regular maintenance. If an item has failed in craftsmanship
within one year of purchase, I will repair the item free
of charge. Please
email me before returning the item. From time
to time I use unique ingredients that I may not be able to replace, but I will
substitute as best as I can. I cannot be
responsible for items that are lost or damaged in return mail, so please
use a bubble-wrap mailer (sold at most post
offices and office supply stores) and consider insuring your package.
I am not responsible for items lost, stolen, ingested by
children or pets, broken during your tennis match, dropped down a drain or on a
tile floor, run over by a car, etc. Please
treat jewelry with care, as some components and designs are delicate. If
something is damaged in shipping, I
will credit you the cost of return shipping if sent within 7 days of
receipt. If I am unable to repair the item, you may exchange it for other
AnneMade Jewelry.
If you have lost an earring, I will make another one if I have materials that match the orphan
for half the cost of the pair. If I don't have
matching materials, I'll make a pair from comparable materials for the
full cost of the pair. Please
email me
with a description, picture, or item number.
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Resizing
If you would like me to lengthen or shorten a piece, please
return the item in a
bubble mailer and include your name, phone number, and length requirements.
There may be a charge for time and materials, but I'll let you know up front if
that's the case.
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Gifts & Gift Certificates
Have a Secret Sister, Secret Pal, or gift exchange? I can handle it. Your order will be shipped to
their address with no hint of your identity, just a small card with your
message. Need a birthday present or other special gift sent directly
to a friend? I will include a card with your name and message,
and the items will be wrapped in a gift box and silver gift wrap.
No invoice will be included. There is no charge for this service
because I love a good surprise!
Please
email
me with the recipient's name & address, a personal message if you like, the item
numbers of what you'd like to
give, and intended method of
payment &
shipping.
Some people are just hard to shop for, so let them decide what they want. AnneMade Jewelry gift certificates are available in any denomination, are good
for a whole year, and are mailed to you (or the recipient) free of charge.
Email
me with the denomination you'd like the gift certificate to be, intended method of
payment, and
the address where I
should mail it.
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Custom Orders
If you would like me to make something specific for you, please
email me and let me know what
you'd like. Non-refundable payment in full is expected at the time you
place the order.
Custom orders will generally be
shipped 2-3 weeks after payment has cleared, but rush service is available.
Email me if you need something "by this
weekend" and I'll do my best depending on my schedule and on-hand supplies. If you are ordering bridal party jewelry, I recommend ordering
2 months before the wedding in case supplies are backordered. I do not accept returns on custom orders.
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Care
& Cleaning Instructions
Your jewelry will arrive in a box that is
great for gift-giving but not intended for long-term storage. Store
your jewelry in an airtight container or zip bag to reduce oxidation
(tarnishing) of the sterling silver. I recommend that you put on your
jewelry after your beauty products (lotion, perfume, hairspray) have dried.
Be aware that your jewelry is made from relatively delicate materials, so
dropping or hitting it on hard surfaces may cause it to break. I cannot be
held responsible for the care and cleaning of your jewelry, but here are some
suggestions:
For sterling
silver tarnish removal, I recommend using a silver polishing cloth or
Connoisseurs jewelry cleaners because
they are readily available at stores like Target, plus dip-style
cleaning gets in all the nooks and crannies. Jewelry containing only
sterling silver and glass (beads or sea glass) can be cleaned using Connoisseurs
silver jewelry cleaner.
Do not dip items containing freshwater pearls or soft stones like turquoise. Dipping will cause Bali silver and other oxidized components to
lose their patina, and dipping your item will cause it to tarnish even faster
than before. To prevent tarnish, store your sterling silver pieces
in an airtight container such as a zip bag when you are not wearing them.
Freshwater
pearls & semiprecious stones should be cleaned with great care and I
suggest using a silver polishing cloth, Connoisseurs
delicate jewelry cleaner, or taking the piece to a professional jeweler for cleaning.
Freshwater pearls should have minimal contact with water,
so do not wear them in the shower, pool, or any other place they may get wet.
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Wholesale
Inquiries
If you own a shop, gallery, or
online boutique and would like to offer my Personalized Pieces jewelry in your area, please
email me to discuss how we can work
together. I offer keystone pricing for retailers who meet a
minimum. I truly appreciate your interest in carrying my jewelry.
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