AnneMade Jewelry - Customer Service

Customer Service & Information

Ordering
Payment
Shipping
Returns, Exchanges, & Repairs
Gifts & Gift Certificates
Custom Orders
Resizing
Color Accuracy
Care & Cleaning
Mailing List
Independent Sales Representatives
Wholesale Inquiries
Parties
Contact
About the Designer
About the Materials

Ordering
If you would like to purchase items from this website, you may use the "Add to cart" buttons to check out with the shopping cart. All of the items on this site are one-of-a-kind, so when you purchase an item you are getting the exact one that is pictured. Click here for information about custom jewelry.

Payment
To pay through PayPal you do not need to have a PayPal account. I offer PayPal confidently as a way for you to shop securely online.

To pay with a check or a money order, email me with the items you'd like and I will send you my mailing address. Your order will be shipped or ready for local pickup after your check has cleared.

Shipping & Handling
Jewelry that appears on this website is available for shipment upon receipt of payment. Shipping First Class to addresses within the United States is $3.

Please click the following button to send your order to addresses outside the United States. If you have questions, please email me and we'll talk about it. Don't bother asking me to ship to an address in Nigeria.

Returns, Exchanges, & Repairs
If you realize that your order isn't quite what you expected, you are welcome to exchange it for store credit. I am willing to accept exchanges if items are returned to me in the original condition in a bubble-wrap mailer within 30 days of receipt. Please let me know which item you would like in exchange so I can put it on hold for you. I do not accept returns or exchanges on special orders or items purchased in person (at shows or parties). If the item was a gift from another person, please let me know who originally purchased it.

I do what I can to make jewelry that is durable for normal use, but keep in mind that jewelry should be handled with care. Strung bracelets can be "loved to pieces" if they are worn a lot, so restringing is part of the regular maintenance. If an item has failed in craftsmanship within one year of purchase, I will repair the item free of charge. Please email me before returning the item. From time to time I use unique ingredients that I may not be able to replace, but I will substitute as best as I can. I cannot be responsible for items that are lost or damaged in return mail, so please use a bubble-wrap mailer (sold at most post offices and office supply stores) and consider insuring your package.

I am not responsible for items lost, stolen, ingested by children or pets, broken during your tennis match, dropped down a drain or on a tile floor, run over by a car, etc. Please treat jewelry with care, as some components and designs are delicate. If something is damaged in shipping, I will credit you the cost of return shipping if sent within 7 days of receipt. If I am unable to repair the item, you may exchange it for other AnneMade Jewelry.

If you have lost an earring, I will make another one if I have materials that match the orphan for half the cost of the pair. If I don't have matching materials, I'll make a pair from comparable materials for the full cost of the pair. Please email me with a description, picture, or item number.

Resizing
If you would like me to lengthen or shorten a piece, please return the item in a bubble mailer and include your name, phone number, and length requirements. There may be a charge for time and materials, but I'll let you know up front if that's the case.

Gifts & Gift Certificates
Have a Secret Sister, Secret Pal, or gift exchange? I can handle it. Your order will be shipped to their address with no hint of your identity, just a small card with your message. Need a birthday present or other special gift sent directly to a friend? I will include a card with your name and message, and the items will be wrapped in a gift box and silver gift wrap. No invoice will be included. There is no charge for this service because I love a good surprise! Please email me with the recipient's name & address, a personal message if you like, the item numbers of what you'd like to give, and intended method of payment & shipping.

Some people are just hard to shop for, so let them decide what they want. AnneMade Jewelry gift certificates are available in any denomination, are good for a whole year, and are mailed to you (or the recipient) free of charge. Email me with the denomination you'd like the gift certificate to be, intended method of payment, and the address where I should mail it.

Custom Orders
If you would like me to make something specific for you, please email me and let me know what you'd like. Non-refundable payment in full is expected at the time you place the order. Custom orders will generally be shipped 2-4 weeks after payment has cleared, but rush service and shipping are available. Email me if you need something "this weekend" and I'll do my best. (Length of time for rush orders may depend on suppliers.) If you are ordering bridal party jewelry, I recommend ordering 3 months before the wedding. I do not accept returns on custom orders. Click here for more information on custom orders.

Color Accuracy
I try to have images that accurately represent the jewelry, but I don't have control over your monitor settings so some colors may look different on your computer. Should matching an exact color be an issue, I'm happy to mail you sample beads for a small fee. If you have a dress or other item you'd like to match, send me a small swatch of the dress fabric or some other color sample for me to see. I cannot guarantee an exact color match in all cases. Please note: I encourage people to find jewelry in colors that coordinate with a particular ensemble instead of trying to be matchy-matchy. Please email me if you have any questions.

Mailing List
I don't like spam or junk mail either, so I will not share your info with anyone else. I also promise to keep emails and mailings to a minimum. New items can always be viewed on this site at your convenience, but occasionally I might be so excited by a new line of jewelry or an event that I have to tell you about it. Should you ever grow tired of hearing from me, simply email me and ask to be removed from my mailing list. If you would like to be added to my mailing list to receive special offers and invitations to events in your area, please email me and include your mailing address.

Independent Sales Representatives
Please email Anne if you are interested in earning commission selling AnneMade Jewelry. You can do it however you like -- wear it around town, have home parties, work with local stores, tell your friends...

Wholesale Inquiries
If you own a shop, gallery, or online boutique and would like to bring my jewelry to your area, please email me to discuss how we can work together. I offer keystone pricing for retailers who meet a minimum. I truly appreciate your interest in carrying my jewelry.

Care & Cleaning Instructions
I recommend that you put on your jewelry after your beauty products (lotion, perfume, hairspray) have dried. Be aware that your jewelry is made from relatively delicate materials, so dropping or hitting it on hard surfaces may cause it to break. Store your jewelry in an airtight container or zip bag to reduce oxidation (tarnishing) of the sterling silver. I cannot be held responsible for the care and cleaning of your jewelry, but here are some suggestions:

For sterling silver tarnish removal, I recommend using a silver polishing cloth or Connoisseurs jewelry cleaners because they are readily available at stores like Target, plus dip-style cleaning gets in all the nooks and crannies. Jewelry containing only sterling silver and glass (beads or sea glass) can be cleaned using Connoisseurs silver jewelry cleaner. Do not dip items containing freshwater pearls and soft gemstones (read the label). Dipping will cause Bali silver and other oxidized components to lose their patina, and dipping your item will cause it to tarnish even faster than before. To prevent tarnish, store your sterling silver pieces in an airtight container such as a zip bag when you are not wearing them.

Freshwater pearls & semiprecious stones should be cleaned with great care and I suggest using a silver polishing cloth, Connoisseurs delicate jewelry cleaner, or taking the piece to a professional jeweler for cleaning. Freshwater pearls should have minimal contact with water, so do not wear them in the shower, pool, or any other place they may get wet.

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For special offers and invitations to events in your area, please send your mailing address to anne@annemade-jewelry.com.